Shipping policy
Shipping Policy
At ANELLI STUDIO, every portrait is created with care and attention, and we do our best to ensure your order arrives safely.
Processing Time
Each custom portrait is handmade and crafted with meticulous attention to detail, so please allow 1 week (5–7 business days) for creation before shipping.
During busy seasons (like Christmas), processing may take a little longer. If there are any unexpected delays, we will contact you directly by email.
If you need your order sooner, feel free to reach out, and we’ll do our best to help with expedited processing.
Shipping Time
Once your portrait is complete, we will send you a preview photo before dispatch.
After your approval, we carefully package and ship your order worldwide 🌍.
You will receive a tracking number to follow your parcel.
Estimated delivery times:
USA: 10–21 days
EU: 5–14 days
Canada: 10–21 days
Australia & New Zealand: 21–28 days
(Delivery times may vary depending on your local postal services.)
Shipping Costs
We are happy to offer free worldwide standard shipping on all orders.
Express delivery options are available upon request. If you require express shipping, please contact us before or immediately after placing your order so we can offer available methods at an additional cost. You can also add our Express Shipping listing to your order directly on the website.
Address Information
Please double-check your shipping details when placing an order. If you notice a mistake after checkout, contact us as soon as possible so we can update the information before shipping.
Lost or Delayed Packages
While shipping delays are rare, they can happen due to postal or customs processing. We kindly ask for your patience in such cases. If your package seems delayed, please contact us — we’ll assist you in tracking it and make every effort to resolve the issue together.
Returns & Refunds
Customer satisfaction is very important to us.
If you are not completely satisfied with your custom portrait, please contact us at hi@anellstudio.com. We carefully review each situation individually and will do our best to find a fair solution.
If your order arrives damaged or there is a problem with your purchase, please contact us as soon as possible after delivery. We are committed to resolving any issues and ensuring a positive experience for our customers.
Contact
If you have any questions about shipping, please reach us at:
hi@anellstudio.com